We The Stars

Fandom is the star.

Online communities

Building a Welcoming Online Space

Launch library · evergreen read

Photo: DJ Pauly D Crowd (8416328795) by Eva Rinaldi from Sydney, Australia (CC BY-SA 2.0), via Openverse

A welcoming community starts with small, repeatable daily habits: greeting new members warmly, answering beginner questions patiently, and consistently resisting the urge to treat unfamiliarity with a fandom's history as something to mock rather than gently and kindly explain. These small habits cost almost nothing individually, yet they shape a newcomer's very first impression enormously.

Clear, visible guidelines help enormously too, since newcomers are far more likely to follow expectations they can actually find and read easily than ones they are simply expected to guess at. A single pinned welcome post can do more for a community's overall tone than any amount of individual policing.

Ultimately, a welcoming space is sustained by its longest standing members choosing kindness as the default response to newness, again and again, until it simply becomes how the whole community naturally behaves without anyone needing to actively enforce it. New members notice this tone quickly, often within their very first few visits to a space.

Back to the library

Share

Sharing opens the network in a new tab. No tracking scripts are loaded on this page.

Printed from We The Stars. Sources for this article are listed at the end of the page.